Outage in Scalepoint
Disruption of service - CORE & HUB
Resolved MajorIncident Report
Some of our users who are using federation are currently experiencing issues logging into the CORE and HUB systems
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint Communication Scalepoint CPR integration (ECO add-on) Scalepoint Automation Engine Scalepoint EDI Subrogation (ECO add-on) Scalepoint Work Management Scalepoint All (Entire system affected) Scalepoint File & Log ManagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/21/2025 11:15AM
This incident has been resolved.
MONITORING
8 months ago - at 08/21/2025 09:14AM
We are monitoring the issue
MONITORING
8 months ago - at 08/21/2025 09:05AM
We have identified the root cause of the issue and have reached out to affected parties with solution.
INVESTIGATING
8 months ago - at 08/21/2025 07:07AM
Some of our users who are using federation are currently experiencing issues logging into the CORE and HUB systems
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & ClaimShop - about 12 hours ago
Disruption of service - Repair & Valuation - 4 days ago
Degraded performance - Settlement Tool (ClaimShop) - 24 days ago
Disruption of service - CORE & HUB - about 1 month ago
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