Outage in Scalepoint

Disruption of service - CORE & HUB

Resolved Major
August 21, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

Need to monitor Scalepoint outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Scalepoint, and never miss an outage again.
Start Free Trial

Outage Details

Some of our users who are using federation are currently experiencing issues logging into the CORE and HUB systems The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint Communication Scalepoint CPR integration (ECO add-on) Scalepoint Automation Engine Scalepoint EDI Subrogation (ECO add-on) Scalepoint Work Management Scalepoint All (Entire system affected) Scalepoint File & Log Management
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 08/21/2025 11:15AM

This incident has been resolved.

MONITORING 3 days ago - at 08/21/2025 09:14AM

We are monitoring the issue

MONITORING 3 days ago - at 08/21/2025 09:05AM

We have identified the root cause of the issue and have reached out to affected parties with solution.

INVESTIGATING 3 days ago - at 08/21/2025 07:07AM

Some of our users who are using federation are currently experiencing issues logging into the CORE and HUB systems

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Latest Scalepoint outages

Degraded performance - Service Portal - 13 days ago
Disruption of service - Settlement Tool - 18 days ago
Some of our users are experiencing issues in HUB Property. - 24 days ago
Some of our users are experiencing issue with our communication in Core & HUB - 24 days ago
Disruption of service - Communication (ClaimShop) - about 1 month ago

Track All Vendor Statuses & Outages Instantly

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook