Outage in Scalepoint

Disruption of service - CORE & HUB

Resolved Minor
August 29, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

Some of our users are currently experiencing degraded performance working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint Work Management Scalepoint CPR integration (ECO add-on) Scalepoint EDI Subrogation (ECO add-on) Scalepoint All (Entire system affected) Scalepoint File & Log Management

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/29/2025 11:52AM

This incident has been resolved.

MONITORING 3 months ago - at 08/29/2025 09:23AM

We are still monitoring the results.

MONITORING 3 months ago - at 08/29/2025 07:47AM

A fix has been implemented and we are monitoring results.

IDENTIFIED 3 months ago - at 08/29/2025 07:16AM

The issue has been identified and we are working on implementing a fix.

INVESTIGATING 3 months ago - at 08/29/2025 07:02AM

Some of our users are currently experiencing degraded performance working in CORE & HUB system.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Latest Scalepoint outages

Disruption of service - CORE & HUB - 16 days ago
Disruption of service - Shop - 16 days ago
Disruption of service - Shop - about 1 month ago
Disruption of service - HUB Health - about 1 month ago
Disruption of service - HUB Health - about 2 months ago

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