Outage in Scalepoint
ClaimShop Settlement & Shop are inaccessible
Resolved MajorIncident Report
We are currently experiencing issues accessing ClaimShop Settlement and the Shop.
What does this mean?
Claim handlers and end-users are unable to complete work and gain access to their settlement. he issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/16/2025 06:08AM
This incident has been resolved.
INVESTIGATING
10 months ago - at 06/16/2025 05:38AM
We are currently experiencing issues accessing ClaimShop Settlement and the Shop.
What does this mean?
Claim handlers and end-users are unable to complete work and gain access to their settlement. he issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & ClaimShop - about 13 hours ago
Disruption of service - Repair & Valuation - 4 days ago
Degraded performance - Settlement Tool (ClaimShop) - 25 days ago
Disruption of service - CORE & HUB - about 1 month ago
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