Outage in Scalepoint
Settlement is inaccessible
Resolved MajorIncident Report
We are currently experiencing issues with access Settlement.
What does this mean?
Claimhandlers are unable to gain access to Settlement and complete work. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/16/2025 12:28PM
This incident has been resolved.
MONITORING
10 months ago - at 06/16/2025 12:19PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
10 months ago - at 06/16/2025 12:12PM
We are currently experiencing issues with access Settlement.
What does this mean?
Claimhandlers are unable to gain access to Settlement and complete work. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & ClaimShop - about 12 hours ago
Disruption of service - Repair & Valuation - 4 days ago
Degraded performance - Settlement Tool (ClaimShop) - 24 days ago
Disruption of service - CORE & HUB - about 1 month ago
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