Outage in Scalepoint
ClaimShop Settlement & Shop are inaccessible
Resolved Major
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Outage Details
We are currently experiencing issues accessing ClaimShop Settlement and the Shop.
What does this mean?
Claim handlers and end-users are unable to complete work and gain access to their settlement. he issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 06/17/2025 05:59AM
This incident has been resolved.
MONITORING
2 months ago - at 06/17/2025 05:41AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 months ago - at 06/17/2025 05:37AM
We are currently experiencing issues accessing ClaimShop Settlement and the Shop.
What does this mean?
Claim handlers and end-users are unable to complete work and gain access to their settlement. he issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - CORE & HUB - 4 days ago
Degraded performance - Service Portal - 14 days ago
Disruption of service - Settlement Tool - 19 days ago
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