Outage in Scalepoint
Disruption of service - Shop
Resolved MinorIncident Report
Some of our users are unable to gain access to their settlement and Shop purchases.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/27/2025 11:02AM
This incident has been resolved.
MONITORING
6 months ago - at 10/27/2025 08:38AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
6 months ago - at 10/27/2025 08:09AM
Some of our users are unable to gain access to their settlement and Shop purchases.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & ClaimShop - about 12 hours ago
Disruption of service - Repair & Valuation - 4 days ago
Degraded performance - Settlement Tool (ClaimShop) - 24 days ago
Disruption of service - CORE & HUB - about 1 month ago
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