Outage in Scalepoint
Disruption of service - CORE & HUB
Resolved MajorIncident Report
Some of our users are experiencing issues working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint Communication Scalepoint Automation Engine Scalepoint All (Entire system affected) Scalepoint File & Log Management Scalepoint EDI Subrogation (ECO add-on) Scalepoint CPR integration (ECO add-on) Scalepoint Work ManagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/27/2025 11:03AM
This incident has been resolved.
MONITORING
6 months ago - at 10/27/2025 09:10AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
6 months ago - at 10/27/2025 09:04AM
Some of our users are experiencing issues working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & ClaimShop - about 12 hours ago
Disruption of service - Repair & Valuation - 4 days ago
Degraded performance - Settlement Tool (ClaimShop) - 24 days ago
Disruption of service - CORE & HUB - about 1 month ago
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