Outage in Scalepoint
Disruption of service - CORE & HUB
Resolved MajorIncident Report
Some users may experience issues with PDF documents on ClaimsCORE & HUB
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint CPR integration (ECO add-on) Scalepoint All (Entire system affected) Scalepoint EDI Subrogation (ECO add-on) Scalepoint Communication Scalepoint File & Log ManagementNeed to monitor Scalepoint outages?
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 11/13/2025 07:55AM
A fix has been implemented and we are monitoring results.
IDENTIFIED
7 days ago - at 11/13/2025 07:41AM
Issue has been identified and we are looking to implement a fix asap.
INVESTIGATING
7 days ago - at 11/13/2025 07:31AM
We are continuing to investigate this issue.
INVESTIGATING
7 days ago - at 11/13/2025 07:11AM
Some users may experience issues with PDF documents on ClaimsCORE & HUB
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - CORE & HUB & ClaimShop - 6 days ago
Disruption of service - CORE & HUB - 23 days ago
Disruption of service - Shop - 24 days ago
Disruption of service - Shop - about 2 months ago
Disruption of service - HUB Health - about 2 months ago
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