Outage in Scalepoint
Disruption of service - Shop
Resolved MajorIncident Report
Some of our users are unable to gain access to their settlement and Shop purchases.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint ShopNeed to monitor Scalepoint outages?
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 01/19/2026 12:38PM
This incident has been resolved.
MONITORING
18 days ago - at 01/19/2026 11:04AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
18 days ago - at 01/19/2026 08:27AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
18 days ago - at 01/19/2026 07:52AM
Some of our users are unable to gain access to their settlement and Shop purchases.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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