Outage in Scalepoint
Disruption of service - Communication Core & HUB and ClaimShop
Resolved MinorIncident Report
Summary AI Generated
Scalepoint users experienced issues receiving SMS and email messages due to an unscheduled disturbance with external provider Telenor Danmark. The incident affected the Communication Core & HUB and ClaimShop services for 1.7 hours. The issue was resolved after SMS deliveries resumed and no further disruptions were observed in internal logs.
Some of our users are currently experiencing issues receiving SMS and / or e-mails.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 02/24/2026 02:28PM
This incident has been resolved.
MONITORING
17 days ago - at 02/24/2026 01:31PM
No further disruption has been seen in internal logs. We are still monitoring situation.
MONITORING
17 days ago - at 02/24/2026 01:24PM
We are seeing SMS deliveries are starting to work again. We expect external provider to confirm soon.
MONITORING
17 days ago - at 02/24/2026 01:14PM
We continue to monitor situation and are in dialoge with relevant provider.
MONITORING
17 days ago - at 02/24/2026 12:50PM
Unscheduled disturbance towards Telenor Danmark, has been identified as the cause.
We are monitoring the situation.
INVESTIGATING
17 days ago - at 02/24/2026 12:45PM
Some of our users are currently experiencing issues receiving SMS and / or e-mails.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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