Outage in Scalepoint
Disruption of service - SMS Communication Core & HUB and ClaimShop
Resolved MinorIncident Report
Summary AI Generated
A disruption in Scalepoint's SMS communication system affected the Communication Core & HUB and ClaimShop services for 21 minutes. The issue was caused by a disturbance at an external supplier that delayed SMS delivery. Once the external supplier resolved their issue, all pending text messages were released and normal service was restored.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 02/26/2026 01:16PM
A small disturbance was identified at external supplier, causing a delay in SMS delivery. Once issue was resolved all text messages were released.
MONITORING
15 days ago - at 02/26/2026 01:01PM
Issues seems to be resolved. We are monitoring the situation.
INVESTIGATING
15 days ago - at 02/26/2026 12:56PM
We are currently investigating this issue.
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