Outage in Scalepoint
Degraded performance - HUB Health
Resolved MinorIncident Report
Summary AI Generated
Scalepoint experienced degraded performance in their HUB Health service due to a general issue with the external MitID authentication provider, affecting the EDI Subrogation (ECO add-on) component. Many users were unable to authenticate properly through MitID during the incident. The issue was resolved after 1.5 hours once the external MitID service was restored.
Many users are experiencing issues with MitID.
The issue is being reported by external provider as a general issue with MitID. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint EDI Subrogation (ECO add-on)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/27/2026 11:40AM
This incident has been resolved.
MONITORING
about 2 months ago - at 02/27/2026 10:38AM
We continue to monitor the situation. Once word of MitID is working again, we will report back.
INVESTIGATING
about 2 months ago - at 02/27/2026 10:11AM
Many users are experiencing issues with MitID.
The issue is being reported by external provider as a general issue with MitID. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
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Disruption of service - Repair & Valuation - 3 days ago
Degraded performance - Settlement Tool (ClaimShop) - 24 days ago
Disruption of service - CORE & HUB - about 1 month ago
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