Outage in Scalepoint
Disruption of service - Scalepoint ID
Resolved MajorIncident Report
Summary AI Generated
Scalepoint experienced a major service disruption affecting user access to ClaimShop and CORE & HUB Services, with the entire system impacted. The incident lasted 1.3 hours before being resolved, with the team monitoring the situation to ensure stability after implementing the fix.
Some of our users are currently experiencing issues with access to ClaimShop and CORE & HUB Services.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/10/2026 07:26AM
This incident har been resolved.
MONITORING
about 1 month ago - at 03/10/2026 06:15AM
Issue has been resolved. We are monitoring situation.
INVESTIGATING
about 1 month ago - at 03/10/2026 06:12AM
Some of our users are currently experiencing issues with access to ClaimShop and CORE & HUB Services.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & ClaimShop - about 10 hours ago
Disruption of service - Repair & Valuation - 4 days ago
Degraded performance - Settlement Tool (ClaimShop) - 24 days ago
Disruption of service - CORE & HUB - about 1 month ago
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