Outage in Scalepoint

Disruption of service - Scalepoint ID

Resolved Major

March 10, 2026 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Scalepoint experienced a major service disruption affecting user access to ClaimShop and CORE & HUB Services, with the entire system impacted. The incident lasted 1.3 hours before being resolved, with the team monitoring the situation to ensure stability after implementing the fix.

Some of our users are currently experiencing issues with access to ClaimShop and CORE & HUB Services. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Components affected

Scalepoint All (Entire system affected) Scalepoint All (Entire system affected)

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 03/10/2026 07:26AM

This incident har been resolved.

MONITORING 3 days ago - at 03/10/2026 06:15AM

Issue has been resolved. We are monitoring situation.

INVESTIGATING 3 days ago - at 03/10/2026 06:12AM

Some of our users are currently experiencing issues with access to ClaimShop and CORE & HUB Services.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Latest Scalepoint outages

Disruption of service - CORE & HUB - 9 days ago

Degraded performance - HUB Health - 14 days ago

Disruption of service - SMS Communication Core & HUB and ClaimShop - 15 days ago

Disruption of service - Communication Core & HUB and ClaimShop - 17 days ago

Disruption of service - CORE & HUB - about 1 month ago

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