Outage in Searchspring

Personalization Services are currently down

Resolved Major

June 15, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently facing an outage in our Personalization Services. As a result, recommendations will not appear on sites utilizing our Personalized Recommendations feature. Please note that the sites themselves should continue to function correctly, with all other features and functionalities unaffected. We will update this page in 30 minutes.

Components affected

Searchspring Product Recommendation Widgets

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/15/2023 06:16PM

After monitoring this issue is now fully resolved.

MONITORING almost 3 years ago - at 06/15/2023 05:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 06/15/2023 05:24PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 06/15/2023 05:18PM

We are currently facing an outage in our Personalization Services. As a result, recommendations will not appear on sites utilizing our Personalized Recommendations feature.

Please note that the sites themselves should continue to function correctly, with all other features and functionalities unaffected.

We will update this page in 30 minutes.

Latest Searchspring outages

Increased error rate on search - 5 months ago

Search API Down - 6 months ago

Major AWS Outage - 6 months ago

503 Service Unavailable for small subset of customers - 9 months ago

Indexing issue - about 1 year ago

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