Outage in Searchspring

Regional Issues for AU

Resolved Minor
August 11, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting the AU region. An issue was identified with the clusters in this region, causing search calls to return errors. We have successfully diverted traffic to a failover cluster, and search functionality has been restored. Our team is continuing to investigate ongoing indexing issues in the AU region.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/11/2024 03:16PM

All previously impacted systems have now recovered and the issue has been cleared.

IDENTIFIED 4 months ago - at 08/11/2024 01:24PM

Indexing remains paused for the AU region as we continue to work on implementing corrective measures.

We will post an update in approximately 60 minutes

IDENTIFIED 4 months ago - at 08/11/2024 12:18PM

Indexing for the AU region is currently paused as we implement corrective measures. The systems are in the process of recovering, and we are working diligently to restore full functionality.

We will post an update in approximately 60 minutes.

IDENTIFIED 4 months ago - at 08/11/2024 11:42AM

We have identified the issue and are in the process of taking corrective actions to resolve it.

We will post another update in approximately 30 minutes.

INVESTIGATING 4 months ago - at 08/11/2024 11:06AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 08/11/2024 11:05AM

We are currently investigating an issue affecting the AU region. An issue was identified with the clusters in this region, causing search calls to return errors. We have successfully diverted traffic to a failover cluster, and search functionality has been restored. Our team is continuing to investigate ongoing indexing issues in the AU region.

Latest Searchspring outages

Indexing Degraded - 4 months ago
Search Outage - 4 months ago
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