Outage in SecureCo

Intermittent Voice Connectivity Issues - 31/10/2024

Resolved Major
October 30, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Our team are currently investigating monitoring alerts relating to some observed intermittent call failures
Components affected
SecureCo Enterprise Voice SecureCo SIP Trunking for Genesys Cloud CX SecureCo SIP Trunking for NICE CXone SecureCo SIP Trunking for Microsoft Teams SecureCo SIP Trunking for WebEx Calling SecureCo Australia SecureCo Canada SecureCo SIP Trunking for Bring your Own Device (BYOD) SecureCo Voice Gateway
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/31/2024 02:53AM

Post restoration monitoring has confirmed that the issue has been successfully resolved.

MONITORING about 2 months ago - at 10/31/2024 01:21AM

There have been no further issues reported and team are continuing to monitor all services

MONITORING about 2 months ago - at 10/31/2024 01:20AM

There have been no further issues reported and team are continuing to monitor all services

MONITORING about 2 months ago - at 10/31/2024 12:40AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 10/31/2024 12:39AM

The team are currently restoring services and are monitoring

INVESTIGATING about 2 months ago - at 10/31/2024 12:14AM

Service restoration has not been fully successful and we are currently investigating further.

MONITORING about 2 months ago - at 10/31/2024 12:06AM

Services have been restored and service monitoring is currently underway.

IDENTIFIED about 2 months ago - at 10/31/2024 12:01AM

The team are currently continuing to work on fix for this issue.

IDENTIFIED about 2 months ago - at 10/30/2024 11:42PM

The team have identified the issue and are currently working to remediate the issue.

INVESTIGATING about 2 months ago - at 10/30/2024 11:25PM

Our team are currently investigating monitoring alerts relating to some observed intermittent call failures

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