Outage in SecureCo
Intermittent Voice Connectivity Issues - 31/10/2024
Resolved MajorIncident Report
Our team are currently investigating monitoring alerts relating to some observed intermittent call failures
Components affected
SecureCo Enterprise Voice SecureCo SIP Trunking for Genesys Cloud CX SecureCo SIP Trunking for NICE CXone SecureCo SIP Trunking for Microsoft Teams SecureCo SIP Trunking for WebEx Calling SecureCo Australia SecureCo Canada SecureCo SIP Trunking for Bring your Own Device (BYOD) SecureCo Voice GatewayTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 10/31/2024 02:53AM
Post restoration monitoring has confirmed that the issue has been successfully resolved.
MONITORING
over 1 year ago - at 10/31/2024 01:21AM
There have been no further issues reported and team are continuing to monitor all services
MONITORING
over 1 year ago - at 10/31/2024 01:20AM
There have been no further issues reported and team are continuing to monitor all services
MONITORING
over 1 year ago - at 10/31/2024 12:40AM
We are continuing to monitor for any further issues.
MONITORING
over 1 year ago - at 10/31/2024 12:39AM
The team are currently restoring services and are monitoring
INVESTIGATING
over 1 year ago - at 10/31/2024 12:14AM
Service restoration has not been fully successful and we are currently investigating further.
MONITORING
over 1 year ago - at 10/31/2024 12:06AM
Services have been restored and service monitoring is currently underway.
IDENTIFIED
over 1 year ago - at 10/31/2024 12:01AM
The team are currently continuing to work on fix for this issue.
IDENTIFIED
over 1 year ago - at 10/30/2024 11:42PM
The team have identified the issue and are currently working to remediate the issue.
INVESTIGATING
over 1 year ago - at 10/30/2024 11:25PM
Our team are currently investigating monitoring alerts relating to some observed intermittent call failures
Latest SecureCo outages
Payment IVR failures - about 2 months ago
Call failures in AU1 Region - 4 months ago
Payment IVR issues - 6 months ago
Payment IVR intermittent transaction failure Alerts - 6 months ago
Issue with Inbound and Outbound calls in AU region - 7 months ago
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