Outage in SecureCo

Voice Issues - 01/11/2024

Resolved Minor

November 01, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of an issue in AU1 region and are currently applying a fix.

Components affected

SecureCo SIP Trunking for Microsoft Teams SecureCo SIP Trunking for WebEx Calling SecureCo SIP Trunking for Genesys Cloud CX SecureCo SIP Trunking for NICE CXone SecureCo SIP Trunking for Bring your Own Device (BYOD) SecureCo Voice Gateway

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/01/2024 06:05AM

This incident has been resolved.

MONITORING over 1 year ago - at 11/01/2024 05:01AM

Service is restored and the team are monitoring for any further errors.

IDENTIFIED over 1 year ago - at 11/01/2024 04:58AM

We are aware of an issue in AU1 region and are currently applying a fix.

Latest SecureCo outages

Payment IVR failures - 19 days ago

Call failures in AU1 Region - 3 months ago

Payment IVR issues - 5 months ago

Payment IVR intermittent transaction failure Alerts - 5 months ago

Issue with Inbound and Outbound calls in AU region - 5 months ago

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