Outage in SendGrid

Delays in Email Sending

Resolved Minor
July 19, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Starting around 9:26 am PDT on July 19th, our engineers began investigating an issue with email sending. Users may experience delays in email sends. We will provide another update in 30 minutes or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/19/2024 08:12PM

Our engineers have monitored the fix and confirmed the issue with delays in email sending. This issue has has been resolved. All services are now operating normally at this time.

MONITORING about 1 year ago - at 07/19/2024 07:09PM

Engineers have resolved the issue with emails queued up between 9:26 AM PDT and 10:24 AM PDT. We are currently monitoring system performance for any further issues. We will provide another update in one hour or sooner if more information becomes available.

MONITORING about 1 year ago - at 07/19/2024 06:45PM

Our engineers have implemented a fix and are currently monitoring system performance. Please note that messages sent between 9:26 AM PDT and 10:24 AM PDT may may currently be affected. The resolution of those emails being sent is still underway. However, new email sends are not impacted. We will provide another update in one hour or sooner if more information becomes available.

MONITORING about 1 year ago - at 07/19/2024 06:02PM

Our engineers have identified the issue and are actively working on a resolution. Any new email sends are not impacted and we are closely monitoring the situation. We will provide another update in 30 minutes or sooner if new information becomes available.

IDENTIFIED about 1 year ago - at 07/19/2024 05:34PM

Our engineers have identified the issue and are actively working on a resolution. In the meantime, email delivery has been restored, and we are closely monitoring the situation. We will provide another update in 30 minutes or sooner if new information becomes available.

INVESTIGATING about 1 year ago - at 07/19/2024 05:03PM

Starting around 9:26 am PDT on July 19th, our engineers began investigating an issue with email sending. Users may experience delays in email sends. We will provide another update in 30 minutes or as soon as more information becomes available.

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