Outage in SendGrid

Click Tracking Events Delayed

Resolved Minor
August 29, 2024 - Started 30 days ago - Lasted 17 minutes
Official incident page

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Outage Details

Due to incident with third-party vendors, between 1:40 AM Pacific Time and 2:50 AM Pacific Time on 29th Aug 2024, our engineers began investigating an issue with click tracking and Single Sends. Users may experience delays with click tracking events being updated and issues with Single Sends. This does/does not impact mail send.  Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 08/29/2024 10:45AM

Our engineers have monitored the fix and confirmed the issue with click tracking and Single Sends has been resolved. All services are now operating normally at this time.

MONITORING 30 days ago - at 08/29/2024 10:40AM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in hour or as soon as more information becomes available.

IDENTIFIED 30 days ago - at 08/29/2024 10:39AM

We are continuing to work on a fix for this issue.

IDENTIFIED 30 days ago - at 08/29/2024 10:32AM

Due to incident with third-party vendors, between 1:40 AM Pacific Time and 2:50 AM Pacific Time on 29th Aug 2024, our engineers began investigating an issue with click tracking and Single Sends. Users may experience delays with click tracking events being updated and issues with Single Sends. This does/does not impact mail send. 

Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

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