Outage in SendGrid

Users are unable to login to SendGrid UI. Error "Failed to Fetch"

Resolved Minor
September 02, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting the ability of some users to log into their SendGrid accounts. Impacted users may encounter a "Failed to Fetch" error message when attempting to log in. Please note that this issue does not affect email sending, and your outgoing mail will continue to function as expected. Our engineering team is actively working to resolve this problem. We will provide an update within the next hour or sooner if more information becomes available.
Components affected
SendGrid SMTP SendGrid API v2 SendGrid API v3 SendGrid Marketing Campaigns SendGrid API SendGrid Email Activity
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/02/2024 07:42AM

Our engineers have monitored the fix and confirmed the login issue has been resolved. All services are now operating normally at this time.

MONITORING 4 months ago - at 09/02/2024 07:28AM

Our engineers have implemented a fix and are monitoring, while users will be able to login to the SendGrid account. We will provide another update in hour or as soon as more information becomes available.

IDENTIFIED 4 months ago - at 09/02/2024 06:37AM

Our engineers identified the issue and are working towards a fix. We will provide another update very soon as more information becomes available.

IDENTIFIED 4 months ago - at 09/02/2024 04:43AM

Our engineers identified the issue at 21:30 Pacific Time (PT) and are working toward a fix. We will provide another update very soon as more information becomes available.

INVESTIGATING 4 months ago - at 09/02/2024 04:32AM

We are currently investigating an issue affecting the ability of some users to log into their SendGrid accounts. Impacted users may encounter a "Failed to Fetch" error message when attempting to log in.

Please note that this issue does not affect email sending, and your outgoing mail will continue to function as expected. Our engineering team is actively working to resolve this problem.

We will provide an update within the next hour or sooner if more information becomes available.

Latest SendGrid outages

Legacy Marketing customers receiving error "failed to read account details" - 8 days ago
Issues with Segments and Marketing Campaign sends to impacted segments. - 11 days ago
Mail send resulting in the following error 'We cannot allow you to access SendGrid because you appear to be located in an embargoed region' error - 18 days ago
Links in emails resulting in 'Site can't be reached' error. - about 1 month ago
Click Tracking degradation - about 1 month ago

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