Outage in SendGrid

Email Sending Delay

Resolved Major
September 02, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Starting around 6:15 AM PT, our began receiving reports regarding issues with mail send delays. Customers may receive 5xx errors or Internal Server Errors when attempting to send mail via API call or through SMTP. Customers may notice mail send delays. We will provide updates in the next 1 hour or sooner as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/02/2024 04:22PM

Our engineers have monitored the fix and confirmed the issue with email sends has been resolved. All services are now operating normally at this time.

MONITORING 2 months ago - at 09/02/2024 04:05PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 09/02/2024 02:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 09/02/2024 02:33PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 09/02/2024 01:40PM

Starting around 6:15 AM PT, our began receiving reports regarding issues with mail send delays. Customers may receive 5xx errors or Internal Server Errors when attempting to send mail via API call or through SMTP. Customers may notice mail send delays. We will provide updates in the next 1 hour or sooner as they become available.

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