Mail Delivery Delays in Asia Pacific Region

Our engineers have monitored the fix and confirmed the issue with mail delivery delays has been resolved. All services are now operating normally at this time, so we'll close this incident to Resolved. Thank you for your understanding.

Our engineers have implemented a fix and are monitoring system performance, we are seeing an improved performance overall and all messages are now being delivered without any delay. We will provide another update within the next minutes once we can confirm the issue has been resolved correctly.

Our engineers have identified the root cause of the issue and continue testing possible fixes. At this time, customers could have experienced delays in Asia Pacific from 1:40amPT to 2:35amPT. We continue to work on delivering all stuck emails in the queue. New traffic continues to be swung away from Asia Pacific and we do not expect delays to new mail sends after 2:06am PT.

We will provide another update within an hour or as soon as more information becomes available.

Our engineering team have identified mail delivery delays occurring in the Asia Pacific region. We are actively working to resolve. As a result, these emails may experience extended delivery times. We will continue to monitor the situation and provide updates while we work to clear the backlog.