Outage in SendGrid

Database Interruption

Resolved Major
September 26, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

On September 26th at 7:12 A.M. (PST) Our engineers have identified the issue causing partial mail delivery interruptions. Currently, several API’s including mailsettings and mail delivery have been affected, users may experience intermittent issues with mail acceptance. We will provide another update in hour or as soon as more information becomes available.
Components affected
SendGrid API v3 SendGrid Marketing Campaigns SendGrid API SendGrid Parse API SendGrid API v2
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/26/2024 03:51PM

This incident has been resolved.

MONITORING 3 months ago - at 09/26/2024 03:14PM

A fix has been implemented and engineering is currently monitoring issue

IDENTIFIED 3 months ago - at 09/26/2024 02:46PM

On September 26th at 7:12 A.M. (PST) Our engineers have identified the issue causing partial mail delivery interruptions. Currently, several API’s including mailsettings and mail delivery have been affected, users may experience intermittent issues with mail acceptance. We will provide another update in hour or as soon as more information becomes available.

Latest SendGrid outages

Legacy Marketing customers receiving error "failed to read account details" - 4 days ago
Issues with Segments and Marketing Campaign sends to impacted segments. - 6 days ago
Mail send resulting in the following error 'We cannot allow you to access SendGrid because you appear to be located in an embargoed region' error - 13 days ago
Links in emails resulting in 'Site can't be reached' error. - 26 days ago
Click Tracking degradation - 27 days ago

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