Outage in SendGrid

Unable to create new Event webhook on Sendgrid UI

Resolved Major
November 01, 2024 - Started 14 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Starting around 8:00 PM PST on October 31, our engineers began investigating an issue affecting the SendGrid UI, specifically preventing users from creating new Event Webhooks. This issue is currently limited to the Event Webhook under Mail Settings in the SendGrid UI. We will provide another update in an hour or sooner as more information becomes available.
Components affected
SendGrid Event Webhook
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 11/01/2024 04:33AM

Our engineers have monitored the fix and confirmed the issue with Event webhook creation in Sendgrid UI has been resolved. All services are now operating normally at this time.

MONITORING 14 days ago - at 11/01/2024 04:03AM

We are continuing to monitor for any further issues.

MONITORING 14 days ago - at 11/01/2024 03:59AM

Our engineers have implemented a fix, and we are currently monitoring system performance. Customers should now be able to create new Event Webhooks. We will provide another update within an hour or as soon as more information becomes available.

IDENTIFIED 14 days ago - at 11/01/2024 03:45AM

Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 11/01/2024 03:09AM

Starting around 8:00 PM PST on October 31, our engineers began investigating an issue affecting the SendGrid UI, specifically preventing users from creating new Event Webhooks. This issue is currently limited to the Event Webhook under Mail Settings in the SendGrid UI. We will provide another update in an hour or sooner as more information becomes available.

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