Outage in SendGrid

Intermittent 5xx response code for some endpoints

Resolved Major
November 14, 2024 - Started about 7 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

Starting around 7:00 AM PT yesterday, our engineers have identified an increase in 5xx errors for some endpoints. Mail send is not affected. Our engineers are fully aware and actively investigating this issue. We'll be providing more details and updates within an hour as soon as they become available.
Components affected
SendGrid API
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 11/14/2024 06:27PM

Our engineers have monitored the fix and confirmed the issue with intermittent 5xx errors for some API endpoints has been resolved. All services are now operating normally at this time.

MONITORING about 5 hours ago - at 11/14/2024 05:25PM

Our engineers have identified and implemented a fix and are monitoring system performance. Users may continue to experience intermittent 5xx errors for some endpoints. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 11/14/2024 04:58PM

Our engineers are still actively investigating this issue to provide the best next course of action. We will provide more updates as soon as they become available.

INVESTIGATING about 7 hours ago - at 11/14/2024 04:06PM

Starting around 7:00 AM PT yesterday, our engineers have identified an increase in 5xx errors for some endpoints. Mail send is not affected. Our engineers are fully aware and actively investigating this issue. We'll be providing more details and updates within an hour as soon as they become available.

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