Outage in SendGrid

Inbound Parse Senderauth Domain Error

Resolved Major
January 24, 2025 - Started 29 days ago - Lasted 42 minutes
Official incident page

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Outage Details

Starting at 2:00PM PST on January 24th, 2025, our engineers began investigating an error encountered while configuring Inbound Parse: "In order to create a parse setting you must have a matching senderauth domain" This is preventing users from setting up their Inbound Parse, despite having authenticated domains on their accounts. This does not impact mail send. We will provide another update within an hour or as soon as more information becomes available.
Components affected
SendGrid Parse API
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 01/24/2025 10:54PM

Our engineers have monitored the fix and confirmed the issue with Inbound Parse creation has been resolved. All services are now operating normally at this time.

MONITORING 29 days ago - at 01/24/2025 10:24PM

Our engineers have implemented a fix and are monitoring system performance. Inbound Parse creation should no longer result in an error when attempting to use an authenticated domain. We will provide another update in 30 minutes.

INVESTIGATING 29 days ago - at 01/24/2025 10:15PM

Starting at 2:00PM PST on January 24th, 2025, our engineers began investigating an error encountered while configuring Inbound Parse: "In order to create a parse setting you must have a matching senderauth domain" This is preventing users from setting up their Inbound Parse, despite having authenticated domains on their accounts. This does not impact mail send. We will provide another update within an hour or as soon as more information becomes available.

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