Outage in SendGrid

SendGrid Event Delays for EU Regions

Resolved Minor
November 16, 2024 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Starting around 1:00 PM PST on Saturday, November 16th, 2024, our Engineers began investigating an issue with SendGrid Events. Customers may experience delays with Event reporting associated to mail send. The issue is causing intermittent errors and delays on Events (webhook, open and click events, Stats and Email Activity Feed events). This does not impact mail send. We are actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Components affected
SendGrid Event Webhook SendGrid Email Activity
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 11/16/2024 11:54PM

This incident has been resolved.

MONITORING 5 days ago - at 11/16/2024 11:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 11/16/2024 11:06PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 days ago - at 11/16/2024 10:34PM

Starting around 1:00 PM PST on Saturday, November 16th, 2024, our Engineers began investigating an issue with SendGrid Events. Customers may experience delays with Event reporting associated to mail send. The issue is causing intermittent errors and delays on Events (webhook, open and click events, Stats and Email Activity Feed events). This does not impact mail send. We are actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

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