Outage in SendGrid

Unsubscribe check failures causing users to get charged inaccurately

Resolved Minor
March 06, 2025 - Started 26 days ago - Lasted 9 minutes
Official incident page

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Outage Details

Starting around 11 AM PST on March 6, 2025, our engineers identified an issue where Marketing Campaign emails, including Automations and Single Sends, are generating charges in customer billing even if the email was dropped due to being in an suppression list. As such, the situation might impact the user’s billing. We will provide another update in 30 minutes or as soon as more information becomes available.
Components affected
SendGrid Marketing Campaigns
Latest Updates ( sorted recent to last )
INVESTIGATING 26 days ago - at 03/06/2025 07:53PM

Starting around 11 AM PST on March 6, 2025, our engineers identified an issue where Marketing Campaign emails, including Automations and Single Sends, are generating charges in customer billing even if the email was dropped due to being in an suppression list. As such, the situation might impact the user’s billing. We will provide another update in 30 minutes or as soon as more information becomes available.

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