Outage in SendGrid
Duplicate Support Tickets Coming in From Multiple Customers
Resolved MinorIncident Report
Our engineers have identified the issue that is causing multiple ticket submissions on our support center and are working to implement a fix. In the meantime, we request you to avoid submitting multiple tickets for the same issue or clicking the submit button repeatedly.
We will provide another update in hour or as soon as more information becomes available.
Components affected
SendGrid WebsiteTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 04/30/2025 08:33PM
At this time all issues with submitting tickets has been confirmed as resolved.
MONITORING
12 months ago - at 04/30/2025 07:34PM
Our engineers have implemented a fix and are monitoring the performance. We will provide another update in an hour or as soon as more information becomes available.
IDENTIFIED
12 months ago - at 04/30/2025 07:08PM
Our engineers have identified the cause and are working on rolling out a solution. We will provide another update in an hour or as soon as more information becomes available.
INVESTIGATING
12 months ago - at 04/30/2025 05:55PM
We are continuing to investigate this issue. We will provide another update in two hours or as soon as more information becomes available.
INVESTIGATING
12 months ago - at 04/30/2025 04:45PM
We are continuing to investigate this issue. In the meantime, we request you to avoid submitting multiple tickets for the same issue or clicking the submit button repeatedly.
We will provide another update in one hour or as soon as more information becomes available.
INVESTIGATING
12 months ago - at 04/30/2025 03:38PM
We are continuing to investigate this issue. We will provide another update in hour or as soon as more information becomes available.
INVESTIGATING
12 months ago - at 04/30/2025 02:43PM
We are continuing to investigate this issue.
INVESTIGATING
12 months ago - at 04/30/2025 02:32PM
Our engineers have identified the issue that is causing multiple ticket submissions on our support center and are working to implement a fix. In the meantime, we request you to avoid submitting multiple tickets for the same issue or clicking the submit button repeatedly.
We will provide another update in hour or as soon as more information becomes available.
Latest SendGrid outages
EU located subusers unable to send emails - 10 days ago
Customers unable to raise support tickets - 10 days ago
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