Outage in SendGrid

Duplicate Support Tickets Coming in From Multiple Customers

Resolved Minor
April 30, 2025 - Started 3 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Our engineers have identified the issue that is causing multiple ticket submissions on our support center and are working to implement a fix. In the meantime, we request you to avoid submitting multiple tickets for the same issue or clicking the submit button repeatedly. We will provide another update in hour or as soon as more information becomes available.
Components affected
SendGrid Website
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/30/2025 08:33PM

At this time all issues with submitting tickets has been confirmed as resolved.

MONITORING 2 days ago - at 04/30/2025 07:34PM

Our engineers have implemented a fix and are monitoring the performance. We will provide another update in an hour or as soon as more information becomes available.

IDENTIFIED 2 days ago - at 04/30/2025 07:08PM

Our engineers have identified the cause and are working on rolling out a solution. We will provide another update in an hour or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 04/30/2025 05:55PM

We are continuing to investigate this issue. We will provide another update in two hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 04/30/2025 04:45PM

We are continuing to investigate this issue. In the meantime, we request you to avoid submitting multiple tickets for the same issue or clicking the submit button repeatedly.
We will provide another update in one hour or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 04/30/2025 03:38PM

We are continuing to investigate this issue. We will provide another update in hour or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 04/30/2025 02:43PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 04/30/2025 02:32PM

Our engineers have identified the issue that is causing multiple ticket submissions on our support center and are working to implement a fix. In the meantime, we request you to avoid submitting multiple tickets for the same issue or clicking the submit button repeatedly.
We will provide another update in hour or as soon as more information becomes available.

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