Outage in SendGrid

Account changes issues and new users unable to log in

Resolved Minor
May 03, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Starting around 11:52pm PT, May 2nd, our engineers started investigating an issue where users are unable to access full functionalities of their account plan changes (upgrades/downgrades), as well as for some new users that are unable to log in at the moment. Our engineers are investigating the issue and will provide another update within the next hour. Mail send is not affected.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 05/03/2025 02:25PM

Our engineers have confirmed that no issues have been reported, and this incident has now been completely resolved.

MONITORING 5 days ago - at 05/03/2025 02:08PM

Our engineers have applied a fix to the issue and now are monitoring the results, we'll provide an update as soon as it is available

IDENTIFIED 5 days ago - at 05/03/2025 01:57PM

Our engineers have identified the issue and are now working towards a fix. We will provide a new update as soon as it becomes available.

INVESTIGATING 5 days ago - at 05/03/2025 01:38PM

Starting around 11:52pm PT, May 2nd, our engineers started investigating an issue where users are unable to access full functionalities of their account plan changes (upgrades/downgrades), as well as for some new users that are unable to log in at the moment.

Our engineers are investigating the issue and will provide another update within the next hour. Mail send is not affected.

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