Outage in SendGrid

Deliverability Insights endpoints experiencing high latency & errors

Resolved Minor
March 19, 2025 - Started 12 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Starting around 8:05 PT on March 19th, our engineers began investigating an issue with Deliverability Insights endpoints experiencing high latency and errors, as well as the /v3/suppressions/bounce/classifications endpoint. We will provide another update in an hour or as soon as more information becomes available.
Components affected
SendGrid Email Activity
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 03/19/2025 10:16PM

This incident has been resolved.

MONITORING 11 days ago - at 03/19/2025 08:02PM

Our engineers are continuing to monitor system performance. We will provide another update in two hours or as soon as new information becomes available.

MONITORING 11 days ago - at 03/19/2025 06:56PM

At 11:25 AM PT, our engineers implemented a fix and are now monitoring system performance to ensure impacted endpoints no longer exhibit issues. We will provide another update in an hour or as soon as more information becomes available.

IDENTIFIED 11 days ago - at 03/19/2025 06:19PM

Our engineers are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.

IDENTIFIED 12 days ago - at 03/19/2025 05:20PM

Our engineers have identified the issue and are working towards a fix with impacted endpoints. We will provide another update in an hour or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 03/19/2025 04:12PM

Starting around 8:05 PT on March 19th, our engineers began investigating an issue with Deliverability Insights endpoints experiencing high latency and errors, as well as the /v3/suppressions/bounce/classifications endpoint. We will provide another update in an hour or as soon as more information becomes available.

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