Outage in SendGrid
5xx Errors When Clicking Links
Resolved MinorIncident Report
At 5:37 PM PT on April 3rd, our engineers began investigating an issue where links were encountering 5xx errors. Users may experience issues with their links, both branded and non-branded, within their emails. This issue does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
Components affected
SendGrid API v3Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/07/2025 04:13PM
Our engineers have monitored the fix and confirmed the issue with link resolution has been resolved. All services are operating normally at this time.
MONITORING
about 1 year ago - at 04/04/2025 04:44AM
Our engineers have implemented a fix for the issue related to the links were encountering 5xx errors. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.
MONITORING
about 1 year ago - at 04/04/2025 02:09AM
Our engineers have implemented a fix for the issue related to the links were encountering 5xx errors. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.
IDENTIFIED
about 1 year ago - at 04/04/2025 02:08AM
Our engineers have identified the issue related to the links were encountering 5xx errors. They are actively working toward a fix, and we will provide another update as soon as more information becomes available.
INVESTIGATING
about 1 year ago - at 04/04/2025 01:16AM
At 5:37 PM PT on April 3rd, our engineers began investigating an issue where links were encountering 5xx errors. Users may experience issues with their links, both branded and non-branded, within their emails. This issue does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
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