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Outage in SendGrid

SendGrid Support Help Center chats experiencing issues submitting a response.

Resolved Minor
July 11, 2025 - Started 9 months ago - Lasted about 6 hours
Official incident page

Incident Report

Starting around 9:00am PST today, July 11th, our engineers are currently investigating an issue affecting SendGrid's Support Center Chats. Users may be unable to respond in the chat at this time. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.
Components affected
SendGrid Website

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/11/2025 10:56PM

Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

MONITORING 9 months ago - at 07/11/2025 09:54PM

Our engineers have applied a fix to the issue and now are monitoring the results. We will provide an update in one hour.

IDENTIFIED 9 months ago - at 07/11/2025 09:30PM

Our engineers are continuing to work toward a fix.

We will provide another update as soon as more information becomes available.

IDENTIFIED 9 months ago - at 07/11/2025 08:05PM

Our engineers are continuing to work toward a fix.

We will provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED 9 months ago - at 07/11/2025 07:04PM

Our engineers have identified the issue and are working toward a fix.

We will provide another update in 1 hr or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/11/2025 05:58PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 07/11/2025 05:21PM

Our engineering team is continuing to investigate this issue. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.

INVESTIGATING 9 months ago - at 07/11/2025 04:46PM

Starting around 9:00am PST today, July 11th, our engineers are currently investigating an issue affecting SendGrid's Support Center Chats. Users may be unable to respond in the chat at this time. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.

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