Outage in SendGrid
SendGrid Support Help Center chats experiencing issues submitting a response.
Resolved MinorIncident Report
Starting around 9:00am PST today, July 11th, our engineers are currently investigating an issue affecting SendGrid's Support Center Chats. Users may be unable to respond in the chat at this time. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/11/2025 10:56PM
Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
MONITORING
10 months ago - at 07/11/2025 09:54PM
Our engineers have applied a fix to the issue and now are monitoring the results. We will provide an update in one hour.
IDENTIFIED
10 months ago - at 07/11/2025 09:30PM
Our engineers are continuing to work toward a fix.
We will provide another update as soon as more information becomes available.
IDENTIFIED
10 months ago - at 07/11/2025 08:05PM
Our engineers are continuing to work toward a fix.
We will provide another update in 1 hour or as soon as more information becomes available.
IDENTIFIED
10 months ago - at 07/11/2025 07:04PM
Our engineers have identified the issue and are working toward a fix.
We will provide another update in 1 hr or as soon as more information becomes available.
INVESTIGATING
10 months ago - at 07/11/2025 05:58PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 07/11/2025 05:21PM
Our engineering team is continuing to investigate this issue. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.
INVESTIGATING
10 months ago - at 07/11/2025 04:46PM
Starting around 9:00am PST today, July 11th, our engineers are currently investigating an issue affecting SendGrid's Support Center Chats. Users may be unable to respond in the chat at this time. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.
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