Outage in SendGrid

Degraded SMTP sending Performance

Resolved Minor
July 14, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Starting around 8:18 AM (PST) on 07/14, our engineers began investigating an issue with Email SMTP Service. Some customers may experience issue when sending emails seeing the following error message: "too many recipients". This issue only impacts SMTP mail send. We will provide another update in an hour or as soon as more information becomes available.
Components affected
SendGrid SMTP
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 07/14/2025 05:48PM

Our engineers have monitored the fix and confirmed the issue with SMTP degraded performance has been resolved. All services are now operating normally at this time.

IDENTIFIED 2 days ago - at 07/14/2025 04:32PM

Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 07/14/2025 03:34PM

Starting around 8:18 AM (PST) on 07/14, our engineers began investigating an issue with Email SMTP Service. Some customers may experience issue when sending emails seeing the following error message: "too many recipients". This issue only impacts SMTP mail send. We will provide another update in an hour or as soon as more information becomes available.

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