Outage in SendGrid
Customers unable to create support chat conversations
Resolved MinorIncident Report
Starting around 09:58 AM PT, July 14th, our engineers began investigating an issue where some users were unable to create chat conversations over the Help Support Center. Our engineers have implemented a fix and are monitoring system performance.
This doesn't affect Mail Send.
We will provide another update in an hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/14/2025 08:52PM
Our engineers have monitored the fix and confirmed the issue with the Help Center Chats has been resolved. All services are now operating normally at this time.
MONITORING
10 months ago - at 07/14/2025 05:56PM
Starting around 09:58 AM PT, July 14th, our engineers began investigating an issue where some users were unable to create chat conversations over the Help Support Center. Our engineers have implemented a fix and are monitoring system performance.
This doesn't affect Mail Send.
We will provide another update in an hour or as soon as more information becomes available.
Latest SendGrid outages
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