Outage in SendGrid

Event Webhook and Inbound Parse events stopped posting events if configured with OAUTH

Minor
July 16, 2025 - Started about 17 hours ago
Official incident page

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Outage Details

Starting around 2:30pm PT on 7/16/2025, our engineers began investigating an issue with Event Webhook and Inbound Parse events where Oauth is enabled. This does not impact Mail Send. We will provide an update in 30 min or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
MONITORING about 9 hours ago - at 07/17/2025 05:46AM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.

MONITORING about 11 hours ago - at 07/17/2025 03:34AM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.

MONITORING about 14 hours ago - at 07/17/2025 12:46AM

Our engineers have implemented a fix and are monitoring system performance. Impacted users can expect an official communications with more details and information. We will provide another update in two hours or as soon as more information becomes available.

MONITORING about 15 hours ago - at 07/16/2025 11:32PM

Our engineers have implemented a fix and are monitoring system performance. For users that have disabled Oauth, please re-enable this setting. We will provide another update in an hour or as soon as more information becomes available.

IDENTIFIED about 16 hours ago - at 07/16/2025 11:24PM

Our engineers are continuing to work toward a resolution. We are working on restoring service at this time. This does not impact Mail Send. We will provide another update in one hour or as soon as more information becomes available.

IDENTIFIED about 16 hours ago - at 07/16/2025 11:21PM

We are continuing to work on fix for this issue. We will provide another update in 30 min or as soon as more information becomes available.

IDENTIFIED about 17 hours ago - at 07/16/2025 10:22PM

Our engineers have identified the issue and are working toward a fix. We are working on restoring service at this time. We will provide another update in 30 min or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 07/16/2025 10:07PM

Starting around 2:30pm PT on 7/16/2025, our engineers began investigating an issue with Event Webhook and Inbound Parse events where Oauth is enabled. This does not impact Mail Send. We will provide an update in 30 min or as soon as more information becomes available.

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