Outage in SendGrid

Account details section is not showing the correct emails sent for marketing campaigns

Resolved Minor
July 24, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

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Outage Details

Our team has identified that the marketing campaigns email field is not showing the correct usage, our engineers have identified this and are currently working on it.
Components affected
SendGrid Marketing Campaigns
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/24/2025 08:14PM

Our engineers have monitored the fix implemented and confirmed that issues surrounding the account details section not showing the correct emails sent for marketing campaigns, has been resolved. All services are now operational at this time.

MONITORING 1 day ago - at 07/24/2025 05:59PM

Our engineering team identified the cause and a fix has been deployed in production. We will continue monitoring the issue.

IDENTIFIED 1 day ago - at 07/24/2025 05:45PM

Our engineering team has identified the issue and are currently working on it.

INVESTIGATING 1 day ago - at 07/24/2025 04:17PM

Our team has identified that the marketing campaigns email field is not showing the correct usage, our engineers have identified this and are currently working on it.

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