Outage in SendGrid

Delayed Group Unsubscribes

Resolved Minor
July 30, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

Starting around 5:30 PM Pacific Time on July 29th, our engineers began investigating an issue with the Group Unsubscribe functionality. Customers may experience delays in recipients being added or removed to their Unsubscribe Groups. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Components affected
SendGrid API

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/30/2025 01:59AM

Our engineers have monitored the fix and confirmed the issue with Group Unsubscribes has been resolved. All services are now operating normally at this time.

MONITORING 3 months ago - at 07/30/2025 01:25AM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

IDENTIFIED 3 months ago - at 07/30/2025 01:06AM

Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 07/30/2025 12:39AM

Starting around 5:30 PM Pacific Time on July 29th, our engineers began investigating an issue with the Group Unsubscribe functionality. Customers may experience delays in recipients being added or removed to their Unsubscribe Groups. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

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