Outage in SendGrid
Contacts Exports - Contacts Count - Segments - Unavailable
Resolved MinorIncident Report
Starting around 06:50 PM PST on 20-08-2025, our engineers began investigating an issue with contacts. Customer might not be able to download contacts exports, get the correct contact count, or segment might not reflect accurate contacts. We will provide another update in an hour or as soon as more information becomes available.
Mail send is not affected at this time.
Components affected
SendGrid Marketing CampaignsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/21/2025 02:49AM
We have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
MONITORING
8 months ago - at 08/21/2025 02:33AM
A fix has been implemented to mitigate the problem and we are monitoring the system performance. We will provide another update in an hour or as soon as more information becomes available.
IDENTIFIED
8 months ago - at 08/21/2025 02:01AM
Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
INVESTIGATING
8 months ago - at 08/21/2025 01:45AM
We are continuing to investigate this issue.
INVESTIGATING
8 months ago - at 08/21/2025 01:42AM
We are continuing to investigate this issue.
INVESTIGATING
8 months ago - at 08/21/2025 01:40AM
Starting around 06:50 PM PST on 20-08-2025, our engineers began investigating an issue with contacts. Customer might not be able to download contacts exports, get the correct contact count, or segment might not reflect accurate contacts. We will provide another update in an hour or as soon as more information becomes available.
Mail send is not affected at this time.
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