Outage in SendGrid

Errors on Credit Card Addition During Upgrade Process

Minor
August 21, 2025 - Started 2 days ago
Official incident page

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Outage Details

Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue. This does not affect mail send. We'll provide an update as soon as more information becomes available.
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 hours ago - at 08/23/2025 04:11PM

We are continuing to work towards a fix. We will provide another update within the next 48 hours or as soon as more information becomes available. Thank you for your patience

IDENTIFIED 1 day ago - at 08/22/2025 02:38PM

We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 08/22/2025 09:08AM

We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 08/22/2025 12:58AM

We are continuing to work towards a fix. We will provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED 2 days ago - at 08/21/2025 10:03PM

We are continuing to work towards a fix. We will provide another update in three hours or as soon as more information becomes available.

IDENTIFIED 2 days ago - at 08/21/2025 08:00PM

We are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.

IDENTIFIED 2 days ago - at 08/21/2025 06:55PM

Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 08/21/2025 05:29PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 08/21/2025 02:31PM

Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue.

This does not affect mail send.

We'll provide an update as soon as more information becomes available.

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