Outage in SendGrid

Failures observed on /v3/user/scheduled_sends API calls.

Resolved Minor
August 26, 2025 - Started 13 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Starting around 1 PM PT on August 25th, customer may experience failures on /v3/user/scheduled_sends. Our engineers are investigating the issue. This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Components affected
SendGrid Marketing Campaigns
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 08/26/2025 10:35AM

Our engineers have monitored the fix and confirmed the issue with /v3/user/scheduled_sends API Endpoint has been resolved. All services are now operating normally at this time.

MONITORING 13 days ago - at 08/26/2025 10:06AM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

IDENTIFIED 13 days ago - at 08/26/2025 09:57AM

Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

INVESTIGATING 13 days ago - at 08/26/2025 09:51AM

Starting around 1 PM PT on August 25th, customer may experience failures on /v3/user/scheduled_sends. Our engineers are investigating the issue. This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.

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