Outage in SendGrid

EU Regional Subuser accounts unable to create API keys

Resolved Minor
August 26, 2025 - Started 13 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Starting around 12:50 PM PST, August 26th, our engineers began investigating an issue where EU Regional Subuser accounts weren't able to create API keys. Only EU Regional Subuser Accounts are affected. We are currently investigating this issue. Mail Send is not affected. We will provide an update as soon as more information becomes available.
Components affected
SendGrid API
Latest Updates ( sorted recent to last )
MONITORING 13 days ago - at 08/26/2025 08:02PM

Our engineers have implemented a fix and are monitoring system performance. No new issues have been reported. We will provide another update in an hour or as soon as more information becomes available.

INVESTIGATING 13 days ago - at 08/26/2025 07:57PM

Starting around 12:50 PM PST, August 26th, our engineers began investigating an issue where EU Regional Subuser accounts weren't able to create API keys. Only EU Regional Subuser Accounts are affected. We are currently investigating this issue.

Mail Send is not affected.

We will provide an update as soon as more information becomes available.

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