Outage in SendGrid
EU Regional Subuser accounts unable to create API keys
Resolved MinorIncident Report
Starting around 12:50 PM PST, August 26th, our engineers began investigating an issue where EU Regional Subuser accounts weren't able to create API keys. Only EU Regional Subuser Accounts are affected. We are currently investigating this issue.
Mail Send is not affected.
We will provide an update as soon as more information becomes available.
Components affected
SendGrid APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
8 months ago - at 08/26/2025 08:02PM
Our engineers have implemented a fix and are monitoring system performance. No new issues have been reported. We will provide another update in an hour or as soon as more information becomes available.
INVESTIGATING
8 months ago - at 08/26/2025 07:57PM
Starting around 12:50 PM PST, August 26th, our engineers began investigating an issue where EU Regional Subuser accounts weren't able to create API keys. Only EU Regional Subuser Accounts are affected. We are currently investigating this issue.
Mail Send is not affected.
We will provide an update as soon as more information becomes available.
Latest SendGrid outages
EU located subusers unable to send emails - 10 days ago
Customers unable to raise support tickets - 10 days ago
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