Outage in SendGrid

Delays in Email Activity and Account Management

Resolved Minor
August 28, 2025 - Started 11 days ago - Lasted about 2 hours
Official incident page

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Outage Details

At 2:07pm PST, our engineering team began investigating an issue with delays to Email Activity, in addition to v3 API endpoints. There are also issues with account management, including subuser creations and updates. This does not impact Mail Send. We will provide another update in one hour or as soon as information is available.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 08/27/2025 11:38PM

Our engineers have monitored the fix and confirmed the issue with the Delays in Email Activity and Account Management has been resolved. All services are now operating normally at this time.

MONITORING 11 days ago - at 08/27/2025 11:11PM

Our engineers have implemented a fix and are monitoring the improvements in latency. We are continuing to monitor system performance and will provide another update in 30 minutes or as soon as new information is available.

MONITORING 11 days ago - at 08/27/2025 10:06PM

Our engineers have implemented a fix and are seeing improvements in latency. We are continuing to monitor system performance and will provide another update in an hour or as soon as new information is available.

IDENTIFIED 11 days ago - at 08/27/2025 09:54PM

Our engineers have identified the issue and are working toward a fix. Issues are continuing with latency, as well as account management (including subuser and teammate creations and updates). We will provide another update in hour or as soon as more information becomes available.

MONITORING 11 days ago - at 08/27/2025 09:44PM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 08/27/2025 09:33PM

At 2:07pm PST, our engineering team began investigating an issue with delays to Email Activity, in addition to v3 API endpoints. There are also issues with account management, including subuser creations and updates. This does not impact Mail Send. We will provide another update in one hour or as soon as information is available.

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