Outage in SendGrid

Increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages

Resolved Minor
September 07, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Starting around 10:45 PM PST on September 6th, 2025, our engineers began investigating an issue where we see increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages. Users may experience 502 errors while accessing the docs during this time. This does not impact mail send. We will provide another update as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/07/2025 07:25AM

Our engineers have monitored the fix and confirmed the issue with increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages has been resolved. All services are now operating normally at this time.

MONITORING about 2 months ago - at 09/07/2025 06:40AM

Our engineers have implemented a fix and are monitoring system performance.

INVESTIGATING about 2 months ago - at 09/07/2025 06:21AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 09/07/2025 06:03AM

Starting around 10:45 PM PST on September 6th, 2025, our engineers began investigating an issue where we see increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages. Users may experience 502 errors while accessing the docs during this time. This does not impact mail send. We will provide another update as soon as more information becomes available.

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