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Outage in SendGrid

Issues completing signup process

Resolved Minor
November 05, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign up proces. Users may experience issues upgrading after completing required sign up process. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/06/2025 01:57AM

Our engineers have monitored the fix and confirmed that the issue with the sign-up process has been resolved. All services are now operating normally.

MONITORING 4 months ago - at 11/06/2025 01:41AM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/06/2025 12:36AM

Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign-up process. Users may experience issues upgrading after completing the required sign up process. This does not impact mail send.

As the investigation is still ongoing, we will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/05/2025 11:44PM

Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign up proces. Users may experience issues upgrading after completing required sign up process. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

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