Outage in SendGrid

Errors loading Legacy Transactional Templates

Resolved Minor
November 19, 2025 - Started 15 days ago - Lasted about 1 hour
Official incident page

Incident Report

Starting around 11:58 pm PST on 11/19/2025, our engineers began investigating an issue with Legacy Transactional Templates. Users may experience an error with loading the legacy transactional templates within the Email API section of the account. This does not impact mail send. We will provide another update in 30 min or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 11/19/2025 09:52PM

Our engineers have monitored the fix and confirmed the issue with the Legacy Transactional Templates has been resolved. All services are now operating normally at this time.

MONITORING 15 days ago - at 11/19/2025 09:21PM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 11/19/2025 09:06PM

We are continuing to investigate the issue impacting legacy transactional templates. We will provide an update in 1 hour or as soon as one is available.

INVESTIGATING 15 days ago - at 11/19/2025 08:28PM

Starting around 11:58 pm PST on 11/19/2025, our engineers began investigating an issue with Legacy Transactional Templates. Users may experience an error with loading the legacy transactional templates within the Email API section of the account. This does not impact mail send. We will provide another update in 30 min or as soon as more information becomes available.

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