Outage in SendGrid
Errors loading Legacy Transactional Templates
Resolved MinorIncident Report
Starting around 11:58 pm PST on 11/19/2025, our engineers began investigating an issue with Legacy Transactional Templates. Users may experience an error with loading the legacy transactional templates within the Email API section of the account. This does not impact mail send. We will provide another update in 30 min or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 11/19/2025 09:52PM
Our engineers have monitored the fix and confirmed the issue with the Legacy Transactional Templates has been resolved. All services are now operating normally at this time.
MONITORING
4 months ago - at 11/19/2025 09:21PM
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available.
INVESTIGATING
4 months ago - at 11/19/2025 09:06PM
We are continuing to investigate the issue impacting legacy transactional templates. We will provide an update in 1 hour or as soon as one is available.
INVESTIGATING
4 months ago - at 11/19/2025 08:28PM
Starting around 11:58 pm PST on 11/19/2025, our engineers began investigating an issue with Legacy Transactional Templates. Users may experience an error with loading the legacy transactional templates within the Email API section of the account. This does not impact mail send. We will provide another update in 30 min or as soon as more information becomes available.
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