Outage in SendGrid

Global Stats Delayed

Resolved Minor
December 01, 2025 - Started 4 days ago - Lasted about 11 hours
Official incident page

Incident Report

Beginning at 12/01 8:06 AM (PST) - Our engineers have identified an issue regarding SendGrid Global Stats. Affected customers may experience up to 2 hour delay for global stats to populate. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/02/2025 03:33AM

Our engineers have monitored the fix and confirmed that the customers should not be observing delays any more. All services are now operating normally at this time.

MONITORING 3 days ago - at 12/02/2025 02:52AM

Our engineers have implemented a fix and are monitoring system performance, customers should not be observing delays anymore.

We will provide another update in an hour or as soon as more information becomes available.

IDENTIFIED 4 days ago - at 12/01/2025 07:29PM

We are continuing to monitor queues. Users will see stats fluctuate between 1 - 2 hour delays.

IDENTIFIED 4 days ago - at 12/01/2025 05:14PM

Our engineers have identified the issue and are currently implementing a fix.

INVESTIGATING 4 days ago - at 12/01/2025 05:09PM

Our engineers are continue to investigate the issue regarding Global Stats. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 12/01/2025 04:24PM

Beginning at 12/01 8:06 AM (PST) - Our engineers have identified an issue regarding SendGrid Global Stats. Affected customers may experience up to 2 hour delay for global stats to populate. We will provide another update in 1 hour or as soon as more information becomes available.

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