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Outage in SendGrid

SendGrid - Unable to edit existing contact segments.

Resolved Minor
December 09, 2025 - Started about 2 months ago - Lasted about 12 hours
Official incident page

Incident Report

Starting around 12:30 AM, PST on 8th Dec, our engineers began investigating an issue with editing currently existing segments. Customers may experience an error in the UI that states 'You can't edit the conditions in this segment This segment contains conditions that cannot be edited in the ui. Please contact your developer to edit the conditions contained in this segment.' This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Components affected
SendGrid Marketing Campaigns

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/09/2025 11:41PM

Our engineers have monitored the fix and confirmed the issue with Segments for Marketing Campaigns has been resolved. All services are now operating normally at this time.

MONITORING about 2 months ago - at 12/09/2025 10:59PM

Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.

MONITORING about 2 months ago - at 12/09/2025 08:59PM

Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.

MONITORING about 2 months ago - at 12/09/2025 06:58PM

Our engineers continue monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.

MONITORING about 2 months ago - at 12/09/2025 05:43PM

Our engineers are still monitoring system performance. We will provide another update in one hour or as soon as more information becomes available.

MONITORING about 2 months ago - at 12/09/2025 03:46PM

Our engineers have identified the issue and have implemented a fix. Any segments created during 12/05 10:00 am (PST) and 12/09 3:53 am (PST) may still experience issues editing segments in the UI, if so a workaround would be to use an api call to update the segment which would also fix the UI.

INVESTIGATING about 2 months ago - at 12/09/2025 01:35PM

Our engineering team is continuing to investigate this issue. We will provide another update as soon as more information becomes available. Thank you for your patience.

INVESTIGATING about 2 months ago - at 12/09/2025 12:41PM

Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 12/09/2025 11:40AM

Starting around 12:30 AM, PST on 8th Dec, our engineers began investigating an issue with editing currently existing segments. Customers may experience an error in the UI that states 'You can't edit the conditions in this segment This segment contains conditions that cannot be edited in the ui. Please contact your developer to edit the conditions contained in this segment.' This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.

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