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Outage in SendGrid

Delayed Event Webhook and Stats

Resolved Minor
January 23, 2026 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

Starting at approximately 8:34 AM PST on January 23, our engineers began investigating an issue causing delays in engagement tracking events and Event Webhook deliveries. Some customers may experience increased latency in receiving these events. Email sending is not impacted at this time. We will provide another update within two hours, or sooner as additional information becomes available.
Components affected
SendGrid Event Webhook

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/23/2026 06:13PM

Our engineers have monitored the fix and confirmed the issue impacting Event Webhook deliveries and engagement tracking events has been resolved. All services are now operating normally at this time.

MONITORING 3 days ago - at 01/23/2026 05:10PM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 01/23/2026 04:58PM

Starting at approximately 8:34 AM PST on January 23, our engineers began investigating an issue causing delays in engagement tracking events and Event Webhook deliveries.

Some customers may experience increased latency in receiving these events. Email sending is not impacted at this time. We will provide another update within two hours, or sooner as additional information becomes available.

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