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Outage in SendGrid

Email Sending Delays

Resolved Major
June 14, 2026 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

SendGrid experienced a major service incident lasting 2.7 hours where users encountered high latency, timeouts, and 5xx errors when sending emails through both the API and UI interface. The issue affected API v3, SMTP, and API v2 components, causing significant delays in email delivery. Engineers identified and implemented a fix, with all services returning to normal operation after monitoring confirmed the resolution.

Starting around 12:00 AM PDT on June 14, 2026, our engineers began investigating an issue with our core API and platform services. Users may experience high latency, timeouts, and 5xx errors with sending email through the API and the UI. We will provide another update in 30 minutes or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 06/14/2026 07:23PM

Our engineers have monitored the fix and confirmed the issue with high latency and 5xx errors has been resolved. All services are now operating normally at this time.

MONITORING 3 days ago - at 06/14/2026 06:11PM

Our engineers have implemented a fix and are monitoring system performance. We will continue to observe the platform for the next hour to ensure full stability, and will mark this incident as resolved if no further issues are seen. We will provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED 3 days ago - at 06/14/2026 05:34PM

Our engineers have identified the issue and are working toward a fix. Mitigation efforts are underway to resolve the intermittent errors and delays. We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 06/14/2026 05:20PM

Engineers are still investigating issues causing email sending delays. We will provide a status update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 06/14/2026 04:45PM

Starting around 12:00 AM PDT on June 14, 2026, our engineers began investigating an issue with our core API and platform services. Users may experience high latency, timeouts, and 5xx errors with sending email through the API and the UI. We will provide another update in 30 minutes or as soon as more information becomes available.

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